Privacy Policy

Effective Date: 01/01/2025
Pinnacle Academy is committed to protecting the privacy and personal data of every student, parent, and visitor who engages with our online platforms.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, apply for enrollment, or participate in our services.

1. Who We Are

Pinnacle Academy ("we", "our", or "us") is a global, accredited online school offering flexible, high-quality education to students worldwide. This Privacy Policy applies to all users of our website (the “Site”).

2. What Information We Collect

We collect personal data only when necessary to provide and improve our educational services. The types of data we collect may include:

A. Information You Provide

Application Data: Name, date of birth, parent/guardian contact details, academic history, language background, etc.
Communication Data: Emails, inquiries, forms, or responses submitted via the Site.
Enrollment & Payment Data: Billing information, scholarship applications, and related forms (via secure third-party processors).

B. Information Collected Automatically

Device & Usage Data: IP address, browser type, time zone, device ID, pages viewed.
Cookies: We use cookies and similar technologies to enhance site functionality and gather usage data. You can manage cookie preferences through your browser.

3. How We Use Your Information

We use personal data for the following purposes:

To process applications and admissions
To provide educational programs and support services
To communicate with families and respond to inquiries
To personalize learning experiences and track student progress
To improve our website and user experience
For legal, regulatory, or security-related reasons

We do not sell or rent your personal data to third parties.

4. Children’s Privacy

As an institution that serves children, we take extra steps to protect the privacy of minors:

We collect personal information from children only with verified parental consent.
All learning platforms used are age-appropriate and COPPA-compliant.
Parents/guardians may request to review, correct, or delete their child's personal information at any time by contacting us.

5. Data Storage and Security

We take appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. These include:

Secure cloud hosting
Encrypted data transmissions
Access controls and staff training

While we strive to protect your information, no system is 100% secure. We encourage families to also practice good digital hygiene and use strong, unique passwords.

6. Sharing Your Information

We may share your data only in limited circumstances:

With trusted service providers (e.g., LMS platforms, payment processors) who operate under strict data protection agreements
If required by law or to respond to a valid legal request
With accrediting bodies or partner institutions (with your consent)

We do not share your data for advertising or profiling purposes.

7. Your Rights

Depending on your country of residence, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent or object to processing
Request a copy of your data in portable format

To exercise these rights, contact us at:
📧 admissions@the4network.org

8. International Users

As a global school, we serve families across multiple countries and time zones. Your data may be processed in countries with different data protection laws than your own. We ensure that any cross-border transfers are done securely and lawfully, in accordance with GDPR, COPPA, and similar frameworks.

9. Data Retention

We retain personal information only as long as necessary for educational and administrative purposes, or as required by law. When no longer needed, data is securely deleted.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

11. Policy Updates

We may revise this Privacy Policy periodically. When we do, the updated policy will be posted here with the new effective date. Continued use of our Site and services indicates acceptance of the updated terms.